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Aeo Escalation

Checked
ivzc07·vlatest·marketing·MIT

Aeo Escalation automatically elevates support tickets to higher tiers based on predefined rules, ensuring timely resolutions and improved customer satisfaction.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add ivzc07/aeo-skills --skill aeo-escalation -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

ivzc07

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No undeclared network calls: passed

    Makes no network calls.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned ivzc07/aeo-skills at ed4776cd2f.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
ed4776cd2f
Manifest
skills/aeo-escalation/SKILL.md
Scanned
1 file, 373 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

The aeo-escalation skill facilitates escalating issues to human agents when AI cannot resolve them. It intelligently determines when intervention is needed, gathers relevant context from the conversation history, and prepares a concise summary for the human agent to ensure a smooth handover. This minimizes customer frustration and improves overall resolution efficiency.

When to use it

  • A user expresses extreme dissatisfaction or uses strongly negative language despite multiple AI attempts at resolution.
  • The AI encounters an error or inability to understand the user's request after several tries.
  • The issue involves a complex technical problem requiring specialized expertise not available within the AI’s current capabilities.
  • When a user explicitly requests to speak with a human agent, regardless of the conversation stage.

Key capabilities

  • Sentiment analysis for detecting negative customer sentiment.
  • Conversation history summarization for context transfer.
  • Automated escalation trigger based on predefined thresholds.
  • Contextual information gathering and preparation for human agents.

Example prompts

  • "Escalate this conversation to a human agent."
  • "I'm still having trouble with [issue]. Can I talk to someone?"
  • “This is not working, please get me help.”

Tips & gotchas

The skill relies on accurate sentiment analysis; ensure your AI environment provides reliable sentiment scores. Incorrect configuration of escalation thresholds may lead to unnecessary or delayed human intervention.