B2C Forms

What it does

This skill enables AI agents to interact with Salesforce B2C Commerce forms, allowing them to submit data and manage form-related operations directly within the platform. It bridges the gap between conversational interfaces and backend commerce workflows by handling structured input validation and submission logic.

When to use it

• Automating customer feedback collection by having an AI agent fill out and submit survey forms on behalf of users.
• Processing order modifications or returns by programmatically interacting with specific checkout or return request forms.
• Gathering lead information from promotional landing pages without requiring a human to manually enter data into web forms.

Key capabilities

• Discovery and installation of form-handling logic specifically for B2C Commerce environments.
• Execution of form submissions triggered by AI agent interactions.
• Integration with Salesforce developer tooling to access commerce-specific form structures.

Example prompts

• "Submit the customer feedback form using the details I just provided in our conversation."
• "Fill out the newsletter signup form on the homepage and confirm the submission status."
• "Process a return request by completing the necessary fields in the returns portal form."

Tips & gotchas

Ensure your AI agent has appropriate permissions to access the specific B2C Commerce instance where these forms reside, as unauthorized access attempts will fail. Verify that the form structure remains stable; any changes to field names or validation rules on the server side may require updates to the skill's configuration.