B2C Logging

What it does

The b2c-logging skill enables AI agents to capture and analyze detailed operational data from Salesforce Commerce Cloud B2C environments. It provides visibility into system events, errors, and performance metrics essential for troubleshooting and optimization.

When to use it

• Diagnosing checkout failures or cart abandonment issues in real-time.
• Monitoring API latency and response times during high-traffic sales events.
• Auditing user interactions to identify patterns in failed transactions.
• Generating compliance reports on data access and system modifications.

Key capabilities

• Aggregates logs from various B2C Cloud components into a unified view.
• Filters specific log entries by severity, timestamp, or module type.
• Correlates application events with customer session IDs for traceability.
• Exports structured log data for integration with external analysis tools.

Example prompts

• "Summarize all error-level logs from the checkout service in the last 24 hours."
• "Identify any API timeouts occurring during the peak shopping window between 2 PM and 4 PM."
• "Show me a timeline of user session ID 'abc-123' including all system interactions and errors."

Tips & gotchas

Ensure your AI agent has appropriate read permissions on the Commerce Cloud instance before querying sensitive operational logs. Be mindful of log volume limits; if data is too extensive, request specific date ranges or filter by error type to maintain performance.