B2C Scapi Shopper

What it does

This skill enables AI agents to interact with the Salesforce Commerce Cloud (B2C) platform using its Serverless API. It allows agents to retrieve shopper-specific data, manage customer profiles, and execute commerce operations directly within the cloud environment without requiring backend server infrastructure.

When to use it

• Automating personalized shopping experiences by fetching real-time customer order history and preferences.
• Streamlining support workflows where an agent needs to look up account details or modify shopper settings instantly.
• Building headless commerce applications that require direct, low-latency access to B2C data models.
• Integrating AI-driven recommendations that rely on live shopper profile information from Salesforce Commerce Cloud.

Key capabilities

• Direct interaction with the B2C Serverless API endpoints.
• Retrieval of comprehensive shopper profiles and associated metadata.
• Execution of commerce-specific actions via serverless functions.
• Seamless integration within the Salesforce Commerce Cloud ecosystem.

Example prompts

• "Retrieve the complete profile and recent order history for shopper ID 12345 from our B2C instance."
• "Update the shipping address for customer John Doe based on his latest saved preferences in the system."
• "Search for all shoppers who have made purchases in the last 30 days and are tagged as 'high-value'."

Tips & gotchas

Ensure your AI agent has valid authentication credentials configured before attempting to call B2C API endpoints. Be mindful of rate limits imposed by the Serverless API when executing high-volume data retrieval tasks to avoid service interruptions.