expansion-retention
CheckedWhen the user wants to reduce churn, build expansion revenue, automate customer success, or optimize net revenue retention. Also use when the user mentions 'churn,' 'retention,' 'expansion revenue,' '
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What we know about this skill
Publisher
chadboyda
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Live repository
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Automated safety checks
This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.
Declares what it does: passed
SKILL.md parses and declares a name and a description.
SKILL.md exists, its frontmatter parses, and it declares a name and a description.
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Makes no network calls.
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Scanned chadboyda/agent-gtm-skills at 44f6a3d4da.
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About this skill
What it does
This skill helps AI agents address critical business challenges related to customer retention and revenue growth. It facilitates strategies for reducing churn, building expansion revenue streams, automating aspects of customer success, and ultimately optimizing net revenue retention (NRR). The skill is particularly useful when users explicitly mention terms like "churn," "retention," or "expansion revenue."
When to use it
- Churn Reduction: A user expresses concern about losing customers and asks for strategies to prevent cancellations.
- Expansion Revenue Opportunities: A user wants to identify ways to increase revenue from existing customers beyond the initial purchase.
- Automated Customer Success: The user seeks methods to automate proactive support and engagement activities for customers.
- Net Revenue Retention Optimization: A user is focused on improving overall NRR metrics and needs guidance on related initiatives.
Key capabilities
- Churn reduction strategies
- Expansion revenue building techniques
- Customer success automation recommendations
- Net revenue retention (NRR) optimization advice
Example prompts
- "How can we reduce churn among our enterprise clients?"
- "What are some ways to generate expansion revenue from our existing user base?"
- "Can you suggest ways to automate customer onboarding and proactive support?"
Tips & gotchas
The skill is most effective when the user's request clearly relates to retention, expansion, or churn. It assumes a baseline understanding of these business concepts; providing context can improve results.