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Customer Feedback Taxonomy

Checked
gtmagents·vlatest·other·Apache-2.0

This skill automatically categorizes customer feedback into predefined themes, streamlining analysis and revealing key insights for improvement.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add gtmagents/gtm-agents --skill customer-feedback-taxonomy -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

gtmagents

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No undeclared network calls: passed

    Makes no network calls.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned gtmagents/gtm-agents at 78e0419f44.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
78e0419f44
Manifest
plugins/voice-of-customer/skills/customer-feedback-taxonomy/SKILL.md
Scanned
1 file, 32 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

This skill categorizes customer feedback into a predefined taxonomy. It analyzes unstructured text, such as survey responses or support tickets, and assigns relevant categories to each piece of feedback. This allows for efficient analysis and identification of trends in customer sentiment and common issues.

When to use it

  • Analyzing Survey Responses: Automatically categorize open-ended survey questions to understand recurring themes.
  • Support Ticket Routing: Classify incoming support tickets based on the issue described, directing them to the appropriate team.
  • Product Feedback Prioritization: Organize and prioritize feature requests or bug reports from customer feedback channels.
  • Sentiment Trend Identification: Track changes in specific categories of feedback over time to gauge the impact of product updates or marketing campaigns.

Key capabilities

  • Feedback categorization
  • Taxonomy assignment
  • Text analysis

Example prompts

  • "Categorize this customer review: 'The app crashed repeatedly after the latest update.'"
  • "Assign a category to this support ticket description: 'I can't log in to my account.'"
  • "What are the top 3 categories of feedback we received last week?"

Tips & gotchas

This skill requires a pre-defined taxonomy. Ensure the taxonomy is well-structured and comprehensive for accurate categorization results.