Customer Feedback Taxonomy

Name: Customer Feedback Taxonomy
Author: gtmagents

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by gtmagents · vlatest · Repository

This skill automatically categorizes customer feedback into predefined themes, streamlining analysis and revealing key insights for improvement.

Install on your platform

We auto-selected Claude Code based on this skill’s supported platforms.

Run in terminal (recommended)

terminal

claude mcp add customer-feedback-taxonomy npx -- -y @trustedskills/customer-feedback-taxonomy

Or manually add to ~/.claude/settings.json

~/.claude/settings.json

{
  "mcpServers": {
    "customer-feedback-taxonomy": {
      "command": "npx",
      "args": [
        "-y",
        "@trustedskills/customer-feedback-taxonomy"
      ]
    }
  }
}

Requires Claude Code (claude CLI). Run claude --version to verify your install.

About This Skill

What it does

This skill categorizes customer feedback into a predefined taxonomy. It analyzes unstructured text, such as survey responses or support tickets, and assigns relevant categories to each piece of feedback. This allows for efficient analysis and identification of trends in customer sentiment and common issues.

When to use it

Analyzing Survey Responses: Automatically categorize open-ended survey questions to understand recurring themes.
Support Ticket Routing: Classify incoming support tickets based on the issue described, directing them to the appropriate team.
Product Feedback Prioritization: Organize and prioritize feature requests or bug reports from customer feedback channels.
Sentiment Trend Identification: Track changes in specific categories of feedback over time to gauge the impact of product updates or marketing campaigns.

Key capabilities

Feedback categorization
Taxonomy assignment
Text analysis

Example prompts

"Categorize this customer review: 'The app crashed repeatedly after the latest update.'"
"Assign a category to this support ticket description: 'I can't log in to my account.'"
"What are the top 3 categories of feedback we received last week?"

Tips & gotchas

This skill requires a pre-defined taxonomy. Ensure the taxonomy is well-structured and comprehensive for accurate categorization results.

View Repository →

TrustedSkills Verification

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Security Audits

Gen Agent Trust Hub	Pass
Socket	Pass
Snyk	Pass

Details

Version: vlatest
License
Author: gtmagents
Installs: 10

Repository (canonical source) →

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Passed automated security scans.