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Customer Journey Map

Checked
deanpeters·vlatest·marketing

This skill generates a visual customer journey map to identify pain points and opportunities for improvement across your customer's experience.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add deanpeters/product-manager-skills --skill customer-journey-map -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

deanpeters

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No undeclared network calls: passed

    Makes no network calls.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned deanpeters/product-manager-skills at cfcb697f14.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
cfcb697f14
Manifest
skills/customer-journey-map/SKILL.md
Scanned
4 files, 439 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

This skill allows AI agents to construct customer journey maps, visually representing the steps a customer takes when interacting with a product or service. It helps identify pain points and opportunities for improvement across various touchpoints, from initial awareness through purchase and beyond. The output is structured data suitable for analysis and action planning.

When to use it

  • New Product Launch: Map out the anticipated user experience to proactively address potential friction points.
  • Declining Sales: Analyze existing customer journeys to pinpoint areas where customers are dropping off.
  • Website Redesign: Understand how users currently navigate a website and identify opportunities for optimization.
  • Improving Customer Satisfaction: Identify pain points in the current journey that contribute to negative experiences.

Key capabilities

  • Generates visual representations of customer journeys.
  • Identifies key touchpoints within the customer experience.
  • Highlights potential pain points and areas for improvement.
  • Structures data into a format suitable for analysis.

Example prompts

  • "Create a customer journey map for users purchasing our premium subscription."
  • "Map out the onboarding process for new users of our mobile app, focusing on first-time user experience."
  • “Generate a customer journey map for someone researching and buying a new laptop online.”

Tips & gotchas

The quality of the generated journey map depends heavily on the clarity and detail provided in the prompt. Providing context about the product or service and target audience will yield more accurate and useful results.