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Django Ticket Triage

Listed
2ykwang·vlatest·backend·MIT

This Django skill automatically analyzes incoming support tickets to categorize and prioritize them for faster resolution, boosting team efficiency.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add 2ykwang/agent-skills --skill django-ticket-triage -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

2ykwang

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill failed 1 of 6 checks. A failure is not proof of bad intent; it means something in the code needs a human to look at it before you run it.

  • No undeclared network calls: failed

    Contacts 3 hosts that are neither well-known infrastructure nor declared in the skill's frontmatter: code.djangoproject.com, forum.djangoproject.com, purl.org.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

    Hosts contacted

    forum.djangoproject.comundeclaredcode.djangoproject.comundeclaredpurl.orgundeclared

    What it found (3 of 5)

    • skills/django-ticket-triage/scripts/forum.py:21contacts forum.djangoproject.com
      FORUM_BASE_URL = "https://forum.djangoproject.com"
    • skills/django-ticket-triage/scripts/forum.py:121contacts forum.djangoproject.com
      "url": "https://forum.djangoproject.com/t/topic-title/12345",
    • skills/django-ticket-triage/scripts/forum.py:184contacts forum.djangoproject.com
      "url": "https://forum.djangoproject.com/t/topic-title/12345",

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned 2ykwang/agent-skills at ce5d3dbd7e.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
ce5d3dbd7e
Manifest
skills/django-ticket-triage/SKILL.md
Scanned
8 files, 1,196 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

This skill automates ticket triage within a Django project. It analyzes incoming support tickets, categorizes them based on predefined criteria, and assigns appropriate priority levels. This helps streamline workflow and ensures timely responses to critical issues.

When to use it

  • High Ticket Volume: Automate initial sorting when dealing with a large influx of customer support requests.
  • Categorization Needs: When consistent categorization is required for reporting or routing tickets to specific teams.
  • Prioritization Challenges: To automatically assign priority levels based on ticket content, ensuring urgent issues are addressed first.
  • Workflow Efficiency: Reduce manual effort and improve response times by automating the initial triage process.

Key capabilities

  • Ticket categorization
  • Priority assignment
  • Django project integration
  • Automated workflow

Example prompts

  • "Analyze this new support ticket: [ticket content]"
  • "Categorize this ticket as either 'Bug', 'Feature Request', or 'Question': [ticket content]"
  • "Assign a priority level (High, Medium, Low) to this ticket: [ticket content]"

Tips & gotchas

This skill requires a Django project setup and integration. Ensure the skill's configuration aligns with your existing ticketing system’s categories and priority levels for optimal results.