Escalate Issues
Escalates unresolved customer issues to a higher support tier, ensuring timely resolution and improved satisfaction.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add escalate-issues npx -- -y @trustedskills/escalate-issues
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"escalate-issues": {
"command": "npx",
"args": [
"-y",
"@trustedskills/escalate-issues"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
The escalate-issues skill allows an AI agent to automatically forward issues or problems to a designated human contact or support channel. It can identify situations requiring intervention beyond the agent's capabilities and ensure timely resolution by escalating them appropriately. This helps maintain service quality and prevent minor issues from becoming larger, more complex problems.
When to use it
- Complex customer inquiries: When an AI agent cannot resolve a customer’s query after several attempts or requires specialized knowledge.
- System errors or bugs: When the AI agent encounters unexpected system behavior that prevents it from fulfilling a request.
- Security concerns: If the AI detects potentially fraudulent activity or suspicious user behavior.
- High-priority requests: For urgent issues requiring immediate human attention, such as service outages or critical data access problems.
Key capabilities
- Issue forwarding
- Designated contact routing
- Automated escalation triggers
- Support channel integration
Example prompts
- "Escalate this customer's complaint about order #12345."
- "I am unable to process this request; please escalate it to a human agent."
- “The system is reporting an error code 500. Escalate immediately.”
Tips & gotchas
Ensure the AI agent has clear guidelines and thresholds for determining when escalation is necessary. Incorrect or frequent escalations can overwhelm support teams, while infrequent escalations may lead to unresolved issues and customer dissatisfaction.
Tags
TrustedSkills Verification
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.