Escalation Framework
This Escalation Framework guides complex issue resolution by systematically routing cases to appropriate teams, improving efficiency and faster outcomes.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add escalation-framework npx -- -y @trustedskills/escalation-framework
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"escalation-framework": {
"command": "npx",
"args": [
"-y",
"@trustedskills/escalation-framework"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
This skill provides a structured framework for escalating issues or requests to appropriate personnel. It defines clear steps and criteria for determining when an issue requires further attention, ensuring timely resolution and preventing bottlenecks. The system facilitates efficient handoffs and maintains a record of escalation events.
When to use it
- A customer service agent needs to transfer a complex technical support request to a specialist.
- An internal help desk ticket requires involvement from a specific engineering team.
- A sales lead qualifies for immediate attention by a senior account manager.
- A security incident necessitates notification to the incident response team.
Key capabilities
- Defines escalation paths based on issue type and severity.
- Automates notifications to relevant personnel upon escalation.
- Tracks escalation history and resolution status.
- Provides criteria for determining when escalation is necessary.
Example prompts
- "Escalate this customer support ticket, priority high."
- "Transfer this lead to the senior sales team."
- "Create an incident report and escalate to security operations."
Tips & gotchas
This skill requires pre-defined escalation paths and roles within your system. Ensure these are accurately configured for the framework to function correctly.
Tags
TrustedSkills Verification
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.