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Escalation Framework

Checked
gtmagents·vlatest·other·Apache-2.0

This Escalation Framework guides complex issue resolution by systematically routing cases to appropriate teams, improving efficiency and faster outcomes.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add gtmagents/gtm-agents --skill escalation-framework -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

gtmagents

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No undeclared network calls: passed

    Makes no network calls.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned gtmagents/gtm-agents at 78e0419f44.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
78e0419f44
Manifest
plugins/renewal-orchestration/skills/escalation-framework/SKILL.md
Scanned
1 file, 32 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

This skill provides a structured framework for escalating issues or requests to appropriate personnel. It defines clear steps and criteria for determining when an issue requires further attention, ensuring timely resolution and preventing bottlenecks. The system facilitates efficient handoffs and maintains a record of escalation events.

When to use it

  • A customer service agent needs to transfer a complex technical support request to a specialist.
  • An internal help desk ticket requires involvement from a specific engineering team.
  • A sales lead qualifies for immediate attention by a senior account manager.
  • A security incident necessitates notification to the incident response team.

Key capabilities

  • Defines escalation paths based on issue type and severity.
  • Automates notifications to relevant personnel upon escalation.
  • Tracks escalation history and resolution status.
  • Provides criteria for determining when escalation is necessary.

Example prompts

  • "Escalate this customer support ticket, priority high."
  • "Transfer this lead to the senior sales team."
  • "Create an incident report and escalate to security operations."

Tips & gotchas

This skill requires pre-defined escalation paths and roles within your system. Ensure these are accurately configured for the framework to function correctly.