Escalation Handler
This Escalation Handler automatically routes complex customer issues to specialized teams for rapid resolution and improved support efficiency.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add escalation-handler npx -- -y @trustedskills/escalation-handler
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"escalation-handler": {
"command": "npx",
"args": [
"-y",
"@trustedskills/escalation-handler"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
The Escalation Handler skill enables AI agents to recognize when they cannot complete a task or lack sufficient information, allowing them to escalate requests appropriately rather than failing silently. It helps maintain workflow continuity by routing complex or out-of-scope queries to human operators or alternative systems.
When to use it
- Configure escalation rules for customer support bots that encounter unresolved complaints
- Set up handoff protocols when an AI agent detects sensitive data requiring human review
- Establish thresholds for task complexity that trigger supervisor notification
- Create fallback mechanisms for out-of-domain questions beyond the agent's knowledge base
Key capabilities
- Detects when tasks exceed defined capability boundaries
Tags
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.