Escalation Router
This Escalation Router intelligently directs complex customer issues to the most appropriate support team for rapid resolution and improved service.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add escalation-router npx -- -y @trustedskills/escalation-router
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"escalation-router": {
"command": "npx",
"args": [
"-y",
"@trustedskills/escalation-router"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
The escalation-router skill automatically routes incoming requests to different AI agents based on the request's complexity or type. It can handle simple queries with a basic agent and escalate more complex issues to specialized agents, ensuring efficient resource allocation. This allows for tiered support and optimized response times across various tasks.
When to use it
- Customer Support: Route common questions to a general chatbot and escalate technical issues to human experts or specialized AI agents.
- Code Generation: Handle simple code snippets with a basic coding agent, while routing complex projects to an advanced AI developer.
- Data Analysis: Assign straightforward data requests to a standard analyst agent and delegate intricate analyses to a specialist.
- Content Creation: Route short-form content generation to a general writer and escalate long-form or specialized articles to expert writers.
Key capabilities
- Automated request routing
- Tiered AI agent selection
- Complexity-based escalation
- Type-based routing
Example prompts
- "Route this customer support ticket about password resets."
- "Escalate this code generation request; it involves multiple libraries."
- “Analyze this dataset and route to the appropriate agent based on its size.”
Tips & gotchas
The skill requires a pre-defined mapping of request types or complexity levels to specific AI agents. Ensure these mappings are accurate for optimal routing performance.
Tags
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
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Passed automated security scans.