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Escalation Router

Checked
blueif16·vlatest·backend

This Escalation Router intelligently directs complex customer issues to the most appropriate support team for rapid resolution and improved service.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add blueif16/amazing-claude-code-plugins --skill escalation-router -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

blueif16

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No undeclared network calls: passed

    Makes no network calls.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned blueif16/amazing-claude-code-plugins at ff1f918bd1.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
ff1f918bd1
Manifest
infistack/skills/escalation-router/SKILL.md
Scanned
1 file, 49 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

The escalation-router skill automatically routes incoming requests to different AI agents based on the request's complexity or type. It can handle simple queries with a basic agent and escalate more complex issues to specialized agents, ensuring efficient resource allocation. This allows for tiered support and optimized response times across various tasks.

When to use it

  • Customer Support: Route common questions to a general chatbot and escalate technical issues to human experts or specialized AI agents.
  • Code Generation: Handle simple code snippets with a basic coding agent, while routing complex projects to an advanced AI developer.
  • Data Analysis: Assign straightforward data requests to a standard analyst agent and delegate intricate analyses to a specialist.
  • Content Creation: Route short-form content generation to a general writer and escalate long-form or specialized articles to expert writers.

Key capabilities

  • Automated request routing
  • Tiered AI agent selection
  • Complexity-based escalation
  • Type-based routing

Example prompts

  • "Route this customer support ticket about password resets."
  • "Escalate this code generation request; it involves multiple libraries."
  • “Analyze this dataset and route to the appropriate agent based on its size.”

Tips & gotchas

The skill requires a pre-defined mapping of request types or complexity levels to specific AI agents. Ensure these mappings are accurate for optimal routing performance.