Faq Builder
This FAQ Builder helps you quickly create comprehensive FAQs by guiding you through questions and answers – saving time & improving customer support!
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add faq-builder npx -- -y @trustedskills/faq-builder
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"faq-builder": {
"command": "npx",
"args": [
"-y",
"@trustedskills/faq-builder"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
The FAQ Builder skill is an expert system designed to create comprehensive and searchable FAQ databases. It transforms existing support tickets, documentation, and user interactions into structured FAQs, guiding you through question discovery, answer crafting, and organizational hierarchy design. Ultimately, this helps improve customer self-service by deflecting support tickets and providing readily available answers to common questions.
When to use it
- When you have a growing number of support tickets that address similar issues.
- When your help center search queries reveal gaps in existing documentation.
- To consolidate knowledge from various sources like sales call objections, community forums, and product release notes into a centralized FAQ resource.
- When you want to improve the usability and effectiveness of your customer self-service portal.
Key capabilities
- Support Ticket Analysis: Identifies recurring questions from recent support tickets (up to 90 days).
- Search Query Mining: Analyzes help center search queries, including zero-result searches.
- Customer Interaction Source Integration: Considers data from live chat transcripts, forum posts, social media mentions, and more.
- FAQ Structure Design: Organizes questions into a hierarchical structure with categories, subcategories, and related question links.
- Answer Crafting Templates: Provides a structured template for writing clear and helpful answers including direct answers, explanations, steps, visuals, and escalation paths.
Example prompts
- "Analyze the last 90 days of support tickets to identify common questions about account setup."
- "Show me the most frequent search queries in our help center that return zero results."
- "Help me structure FAQs for billing and payments, including subcategories for pricing and upgrades."
Tips & gotchas
- For optimal analysis, export support tickets from the last 90 days.
- Limit top-level categories to a maximum of 5-8 for better navigation.
- Follow writing guidelines to ensure answers are clear, concise, and directly address user questions.
Tags
TrustedSkills Verification
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.