Feedback Triage
This tool automatically analyzes feedback to prioritize urgent issues and categorize responses, streamlining workflow & boosting efficiency.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add feedback-triage npx -- -y @trustedskills/feedback-triage
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"feedback-triage": {
"command": "npx",
"args": [
"-y",
"@trustedskills/feedback-triage"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
This skill helps to categorize and prioritize user feedback. It analyzes incoming feedback, assigns relevant tags or categories based on predefined criteria, and determines a priority level (e.g., high, medium, low) for each piece of feedback. This allows for efficient routing and handling of user input.
When to use it
- Managing large volumes of customer support tickets: Automatically categorize tickets by issue type and urgency.
- Processing app store reviews: Identify common themes and prioritize responses based on review sentiment and impact.
- Analyzing survey responses: Sort open-ended feedback into categories for easier analysis and reporting.
- Internal product feedback collection: Organize suggestions from internal teams or beta testers to inform development priorities.
Key capabilities
- Feedback categorization
- Priority assignment (high, medium, low)
- Tagging based on predefined criteria
Example prompts
- "Triage this user feedback: 'The search function is returning irrelevant results.'"
- "Analyze and categorize the following survey response: 'I found the onboarding process confusing.'"
- "Assign a priority level to this customer support ticket: 'My account has been compromised!'"
Tips & gotchas
This skill requires a well-defined set of categories and criteria for accurate feedback classification. The quality of the results depends heavily on the clarity and specificity of these predefined rules.
Tags
TrustedSkills Verification
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.