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Freshdesk Automation

Checked
davepoon·vlatest·other·MIT

Automate Freshdesk ticket creation, assignment, and responses using DavePoon's AI to streamline your support workflow.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add davepoon/buildwithclaude --skill freshdesk-automation -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

davepoon

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No undeclared network calls: passed

    Makes no network calls.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned davepoon/buildwithclaude at fc03a95b41.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
fc03a95b41
Manifest
plugins/all-skills/skills/freshdesk-automation/SKILL.md
Scanned
1 file, 226 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

This skill automates tasks within Freshdesk, allowing you to streamline workflows and improve efficiency. It can create tickets, update ticket properties (like status or assignee), and potentially interact with other connected systems based on triggers within your Freshdesk account. This reduces manual effort for agents and ensures consistent processes.

When to use it

  • Automatically create a new ticket when an email arrives in a specific inbox.
  • Update the priority of tickets based on keywords found in the subject line.
  • Assign tickets to different teams based on the category selected by the customer.
  • Escalate urgent tickets to a higher-priority queue after a certain amount of time has passed without resolution.

Key capabilities

  • Ticket creation
  • Ticket property updates (status, assignee, etc.)
  • Integration with Freshdesk triggers
  • Workflow automation

Example prompts

  • "Create a new ticket in Freshdesk for this customer email."
  • "Update the priority of this ticket to 'urgent' if it contains the word 'critical'."
  • "Assign all tickets tagged as 'billing inquiry' to the finance team."

Tips & gotchas

This skill requires an active Freshdesk account and appropriate permissions to modify tickets and workflows. The specific actions available depend on your Freshdesk subscription level and configured automations.