Freshdesk Automation
Automate Freshdesk ticket creation, assignment, and responses using DavePoon's AI to streamline your support workflow.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add freshdesk-automation npx -- -y @trustedskills/freshdesk-automation
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"freshdesk-automation": {
"command": "npx",
"args": [
"-y",
"@trustedskills/freshdesk-automation"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
This skill automates tasks within Freshdesk, allowing you to streamline workflows and improve efficiency. It can create tickets, update ticket properties (like status or assignee), and potentially interact with other connected systems based on triggers within your Freshdesk account. This reduces manual effort for agents and ensures consistent processes.
When to use it
- Automatically create a new ticket when an email arrives in a specific inbox.
- Update the priority of tickets based on keywords found in the subject line.
- Assign tickets to different teams based on the category selected by the customer.
- Escalate urgent tickets to a higher-priority queue after a certain amount of time has passed without resolution.
Key capabilities
- Ticket creation
- Ticket property updates (status, assignee, etc.)
- Integration with Freshdesk triggers
- Workflow automation
Example prompts
- "Create a new ticket in Freshdesk for this customer email."
- "Update the priority of this ticket to 'urgent' if it contains the word 'critical'."
- "Assign all tickets tagged as 'billing inquiry' to the finance team."
Tips & gotchas
This skill requires an active Freshdesk account and appropriate permissions to modify tickets and workflows. The specific actions available depend on your Freshdesk subscription level and configured automations.
Tags
TrustedSkills Verification
Unlike other registries that point to live repositories, TrustedSkills pins every skill to a verified commit hash. This protects you from malicious updates — what you install today is exactly what was reviewed and verified.
Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.