Freshservice Automation
Automates Freshservice ticket creation, assignment, and updates based on DavePoon's defined rules and data triggers.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add freshservice-automation npx -- -y @trustedskills/freshservice-automation
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"freshservice-automation": {
"command": "npx",
"args": [
"-y",
"@trustedskills/freshservice-automation"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
This skill allows AI agents to interact with Freshservice, a service desk software. It can automate tasks such as creating tickets, updating ticket statuses, and retrieving information about existing tickets based on provided criteria. The integration aims to streamline workflows and reduce manual effort within the Freshservice environment.
When to use it
- Automated Ticket Creation: Automatically generate new support tickets from incoming emails or other sources.
- Ticket Status Updates: Update ticket statuses (e.g., "In Progress," "Resolved") based on specific triggers or events.
- Information Retrieval: Quickly find information about existing tickets, such as assignee, description, and priority.
- Incident Response: Automatically create incidents in Freshservice from alerts received from monitoring systems.
Key capabilities
- Ticket creation
- Ticket status updates
- Ticket retrieval
- Integration with Freshservice API
Example prompts
- "Create a new ticket in Freshservice for 'printer not working' assigned to John Doe."
- "Update ticket #12345 to 'Resolved'."
- "Find all open tickets assigned to the IT department."
Tips & gotchas
Requires an active Freshservice account and API key for authentication. Ensure the AI agent has appropriate permissions within Freshservice to perform the requested actions.
Tags
TrustedSkills Verification
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.