Escalation
The Escalation skill automatically flags complex customer interactions needing human attention, improving resolution rates and reducing agent workload.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add gtmagents-escalation npx -- -y @trustedskills/gtmagents-escalation
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"gtmagents-escalation": {
"command": "npx",
"args": [
"-y",
"@trustedskills/gtmagents-escalation"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
This skill, gtmagents-escalation, facilitates escalating conversations or tasks to a human agent. It intelligently identifies situations requiring human intervention and seamlessly transfers the context for efficient handling. The skill aims to improve customer satisfaction by ensuring complex issues are addressed by skilled professionals.
When to use it
- When an AI agent encounters a situation outside its capabilities, such as a highly technical or emotionally charged query.
- For tasks that require human judgment or decision-making, like approving refunds or handling legal inquiries.
- To proactively escalate conversations based on pre-defined criteria (e.g., multiple failed attempts to resolve an issue).
- When a customer explicitly requests to speak with a human agent.
Key capabilities
- Intelligent escalation triggers
- Contextual data transfer to human agents
- Seamless conversation handover
Example prompts
- "Escalate this chat to a human."
- "I need to talk to someone about my account."
- "This issue is too complex for the chatbot to handle; please escalate."
Tips & gotchas
The effectiveness of this skill depends on clearly defined escalation triggers and proper configuration within your AI agent platform. Ensure that the context being transferred to human agents is comprehensive and actionable.
Tags
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
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