Having Difficult Conversations
This skill helps you craft and navigate challenging discussions effectively, promoting clearer communication and positive outcomes.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add having-difficult-conversations npx -- -y @trustedskills/having-difficult-conversations
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"having-difficult-conversations": {
"command": "npx",
"args": [
"-y",
"@trustedskills/having-difficult-conversations"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
This skill helps AI agents navigate and structure challenging conversations. It provides guidance on phrasing, tone, and potential responses to de-escalate conflict and achieve positive outcomes. The agent can use this skill to handle sensitive topics with empathy and professionalism, ensuring a more constructive interaction.
When to use it
- Responding to customer complaints or negative feedback.
- Delivering difficult news (e.g., policy changes, service disruptions).
- Addressing interpersonal conflicts within a team setting.
- Negotiating unfavorable terms or conditions.
Key capabilities
- Provides suggested phrasing for sensitive topics.
- Offers guidance on maintaining a calm and empathetic tone.
- Suggests potential responses to de-escalate conflict.
- Helps structure conversations for clarity and understanding.
Example prompts
- "I need to tell a client their project is delayed, use the having-difficult-conversations skill."
- "How should I respond to this angry customer? [paste customer message]"
- “Draft a response explaining a price increase while acknowledging potential frustration.”
Tips & gotchas
The effectiveness of this skill relies on providing sufficient context about the conversation's situation and desired outcome. Consider including background information or specific concerns when prompting the agent.
Tags
TrustedSkills Verification
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.