Issue Manage

What it does

This skill provides an interactive way to manage IT support tickets using the ccw issue command-line interface (CLI). It allows agents to view, edit, and delete issues, track their status, and manage associated solutions and tasks. The skill offers a menu-driven experience for common operations like listing issues with filters, viewing detailed information about an issue, modifying fields, and archiving old tickets.

When to use it

• You need to quickly list all active IT support tickets.
• You want to view the details of a specific ticket (e.g., GH-123) including its status, priority, solutions, and tasks.
• You require the ability to edit fields like title, priority, or status for existing tickets.
• You need to archive older issues or remove them entirely.
• You want to manage a queue of tasks associated with resolving specific issues.

Key capabilities

• Issue CRUD Operations: Create, Read (view), Update (edit), and Delete IT support tickets via the ccw issue CLI.
• Filtering & Listing: List active issues with various filters (status, priority).
• Detailed Inspection: View comprehensive details about a specific ticket including solutions and tasks.
• Field Editing: Modify fields such as title, priority, status, and labels.
• Queue Management: Add issues to queues, switch between queues, archive or delete queues, and mark tasks as completed.
• Solution Tracking: View and manage solutions associated with individual issues.

Example prompts

• "Show all registered issues."
• "View issue GH-123."
• "Edit the priority of issue GH-123 to P1."
• "What's the next task in my queue?"

Tips & gotchas

• This skill relies on the ccw issue CLI being properly configured and accessible.
• Deleting an issue will also remove associated solutions and queued tasks, so confirm before proceeding.
• Editing issues updates a local file (.workflow/issues/issues.jsonl), ensure this is synchronized with your ticketing system if necessary.