Jobs To Be Done
This skill analyzes user queries to understand the “jobs” customers are hiring a product or service to do, revealing valuable insights for marketing and strategy.
Install on your platform
We auto-selected Claude Code based on this skill’s supported platforms.
Run in terminal (recommended)
claude mcp add jobs-to-be-done npx -- -y @trustedskills/jobs-to-be-done
Or manually add to ~/.claude/settings.json
{
"mcpServers": {
"jobs-to-be-done": {
"command": "npx",
"args": [
"-y",
"@trustedskills/jobs-to-be-done"
]
}
}
}Requires Claude Code (claude CLI). Run claude --version to verify your install.
About This Skill
What it does
This skill allows an AI agent to understand and respond based on "jobs to be done." It focuses on identifying the underlying need or goal a user is trying to achieve, rather than just reacting to surface-level requests. The agent can then tailor its responses and actions to effectively fulfill that job. This leads to more helpful and contextually relevant interactions.
When to use it
- Customer service bots: To understand what customers are really trying to accomplish when they contact support (e.g., "I want to return this item" translates to the job of "resolve a purchase regret").
- Personal assistants: To anticipate user needs beyond simple commands, like proactively offering to book travel based on expressed desires for a vacation.
- Content creation tools: To generate content that directly addresses a specific user goal (e.g., create a blog post explaining how to achieve a particular outcome).
- Task automation workflows: To intelligently route tasks and requests based on the underlying job being performed.
Key capabilities
- Job identification
- Contextual understanding
- Goal-oriented responses
- Action planning
Example prompts
- "I'm frustrated with my slow internet."
- "I need to get away for a few days."
- "This product isn’t working the way I expected it to."
Tips & gotchas
The agent will require training data that maps user statements to specific jobs to be done. The accuracy of job identification directly impacts the effectiveness of this skill.
Tags
TrustedSkills Verification
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Security Audits
| Gen Agent Trust Hub | Pass |
| Socket | Pass |
| Snyk | Pass |
🌐 Community
Passed automated security scans.