Knowledge Base

What it does

The knowledge-base skill enables AI agents to access, retrieve, and utilize custom information sources to answer queries with higher accuracy. It allows agents to ground their responses in specific documents or datasets provided by the user rather than relying solely on general training data.

When to use it

• You need an agent to answer questions about your company's internal policies or employee handbooks.
• You want to create a support bot that references specific product manuals or troubleshooting guides.
• You require an agent to analyze recent research papers or legal contracts stored in a local repository.

Key capabilities

• Ingests and indexes custom documents for agent consumption.
• Retrieves relevant context from provided knowledge sources during conversation.
• Grounds AI responses in specific, user-uploaded data to reduce hallucinations.

Example prompts

• "Check our internal HR policy document and tell me the current remote work guidelines."
• "Summarize the key findings from the attached Q3 financial report for the board meeting."
• "Find the troubleshooting steps for error code 404 in the latest software manual."

Tips & gotchas

Ensure your uploaded documents are formatted correctly and contain clear, structured information to maximize retrieval accuracy. Regularly update your knowledge base as new policies or data become available to keep agent responses current.