Skip to content
TrustedSkillsbeta
Back to all skills

Persona Customer Support

Checked
googleworkspace·vlatest·productivity·Apache-2.0

This skill simulates a specific customer persona to deliver tailored support responses, improving agent efficiency and customer satisfaction.

Repository

Install on your platform

Showing Claude Code. One command installs this skill into any of the agents below.

  1. 1

    Run this in your project

    terminal
    $ npx skills add googleworkspace/cli --skill persona-customer-support -a claude-code

  2. Uses the open-source skills CLI and needs Node.js. Add -g to install it for your user instead of this project.

What we know about this skill

Publisher

googleworkspace

Taken from the source listing. We haven't verified who controls this account.

Install target

Live repository

Not pinned. Installing fetches whatever the repository holds at the time you run the command.

No human has reviewed this code. The checks below are a static scan of the files at one commit — nobody has run this skill or judged whether it works. A skill runs with whatever access you give your agent, so read the source before you install it.

Automated safety checks

scanned

This skill passed all 6 checks. We read its files at one commit and looked for the things that make a skill dangerous to run — not for whether it works.

  • Declares what it does: passed

    SKILL.md parses and declares a name and a description.

    SKILL.md exists, its frontmatter parses, and it declares a name and a description.

  • No undeclared network calls: passed

    Makes no network calls.

    Every host the skill dials — from its scripts, its config endpoints or the commands it tells the agent to run — is either well-known package and API infrastructure or declared in its own frontmatter. Links in documentation are not counted.

  • No obfuscated payloads: passed

    No encoded or obfuscated payloads.

    No base64, hex or compressed blob is decoded and then executed, and no encoded shell commands.

  • No credential access: passed

    Reads no keys, tokens, keychains or credential files.

    Neither the code nor the SKILL.md instructions read SSH keys, cloud credentials, keychains, token stores, browser cookie databases or dotfiles that hold secrets.

  • No pipe-to-shell installers: passed

    No pipe-to-shell or download-and-run installers.

    No `curl … | sh` pattern, in the code or in the instructions, that runs code fetched at run time.

  • Pinned to a commit: passed

    Scanned googleworkspace/cli at a3768d0e82.

    The exact upstream commit SHA that was scanned is recorded, so the result refers to specific bytes.

Commit
a3768d0e82
Manifest
skills/persona-customer-support/SKILL.md
Scanned
1 file, 40 lines
This is a static scan, not a review. It reads the skill's files; it does not run them, and it cannot tell you whether the skill is any good or whether the code does what its description says. A skill runs with whatever access you give your agent.
What each check looks for →

About this skill

What it does

This skill enables an AI agent to simulate a customer support persona, allowing it to manage and respond to customer inquiries effectively. It integrates with Google Workspace tools to track tickets, respond to emails, escalate issues, and schedule follow-up actions. The goal is to improve both agent efficiency and customer satisfaction by providing tailored support responses.

When to use it

  • Triage a large volume of incoming support requests from an email inbox.
  • Convert customer emails into actionable support tasks for tracking.
  • Log updates on ticket status in a shared spreadsheet.
  • Escalate urgent issues to the team's chat space for immediate attention.
  • Schedule follow-up calls with customers to ensure resolution.

Key capabilities

  • Email Triage: Uses gws gmail +triage to categorize and prioritize support emails based on labels.
  • Task Creation: Converts customer emails into support tasks using gws workflow +email-to-task.
  • Status Tracking: Logs ticket status updates in a Google Sheet with gws sheets +append.
  • Escalation: Escalates urgent issues to a team chat space.
  • Scheduling: Schedules follow-up calls with customers using gws calendar +insert.

Example prompts

  • "Triage the support inbox and label new requests."
  • "Convert this email into a support task and add it to the tracking sheet."
  • "Escalate this issue to the team chat – it's urgent."

Tips & gotchas

  • Prerequisite Skills: This skill requires gws-gmail, gws-sheets, gws-chat, and gws-calendar utility skills to be installed.
  • Label Management: Utilize Gmail filters for auto-labeling support requests to streamline triage.
  • Dashboard Views: Use --format table with gws sheets +append for quick status dashboard views.